La Riviera
- Client
- La Riviera
- Industry
- Restaurant
- Services
- User Experience, Web + App Development
- Year
- 2023
A scan-to-order system that cut order-to-table time by 40%.
02
Context
La Riviera wanted ordering to be faster and more accurate for guests, staff, and the kitchen alike.
03
Challenge
Orders were taken by hand, miscommunicated, and delayed at peak hours. Guests couldn't find key actions like customising an order or choosing how to pay, and weren't sure what happened after paying — so some gave up.
04
Strategic insight
Ordering is one flow shared by four roles: guest, admin, kitchen, and owner. We designed it as one system, with a single design language across all four interfaces, high-priority actions brought forward, and every step confirmed.
05
Solution
A web-based Scan to Order platform. Guests order from their phones; the kitchen tracks each order in real time from preparation to delivery; admin and owner dashboards keep operations visible. Micro-interactions, confirmations, and progress indicators guide guests at every step.
—
Work delivered
- Customer ordering app
- Admin & kitchen apps
- Owner dashboard
- Design system
- User testing
- Project management
07 — Outcome
- Faster order-to-delivery
- 40%
- Higher customer satisfaction
- 25%
Fewer order mistakes, staff freed from taking orders by hand, and a kitchen that sees every order as it happens.
Related work
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